Simplify feedback,
elevate customer experience

Feedbacker Reviews is a platform designed to help businesses easily collect, analyze, and act on customer feedback. It empowers businesses to gather valuable insights through reviews, track trends, and implement actionable recommendations to enhance customer satisfaction and loyalty.

Feedbacker Reviews is ideal for businesses in service industries like restaurants, hotels, beauty salons, gyms, clinics, and medical practices. However, any business that values customer feedback and wants to improve customer experience can benefit from our platform.

Feedbacker Reviews helps you uncover hidden opportunities in customer feedback, reduce customer churn, and boost profits by providing actionable insights. It also allows you to manage reviews discreetly, protecting your reputation.

Feedbacker Reviews offers a private system that allows businesses to address issues directly with customers, preventing negative feedback from being publicly shared. This protects your online reputation and fosters a more constructive dialogue with your clients.

Feedbacker Reviews equips you with a suite of cutting-edge AI-powered tools to maximize the value of your customer feedback:

• Trend.io: A Natural Language Processing (NLP) bot that identifies and tracks trends in review text. It uncovers emerging patterns and customer sentiment, giving you a deeper understanding of your feedback and the ability to explore it in innovative ways.
• Rapid.io and Deep.io: AI models that classify imported reviews based on predicted star ratings. Rapid.io uses machine learning for quick classifications, while Deep.io leverages deep learning for more precise, in-depth analysis (available only on the Premium plan).
• Gen.io: An intelligent AI agent powered by a Large Language Model (LLM). Gen.io specializes in customer feedback analysis and Customer Experience (CX), offering detailed summaries, comprehensive reports, and actionable recommendations to help you enhance customer satisfaction.

Together, these tools provide unparalleled insights, empowering you to understand your customers better and take targeted actions to elevate their experience.

Feedbacker Reviews makes collecting both anonymous and non-anonymous customer feedback simple and seamless:

• Shareable Link and QR Code: We provide a unique link and QR code that can be used in both digital and print channels.
  • Strategic Placement: Print the QR code on table tents, posters, or stickers in key areas like tables or walls.
  • Post-Service Engagement: Share the link via email or text message after a customer’s visit.
• Reward System: Encourage more responses by offering rewards.

With Feedbacker Reviews, gathering valuable feedback becomes effortless and engaging, providing you with the insights needed to improve your customer experience.

Feedbacker Reviews allows you to easily create and manage personalized rewards to encourage customers to share their reviews. Here's how it works:

• Create Rewards: Set up rewards that customers can claim after leaving feedback.
• Customer Notification: Once customers provide feedback and share their contact information, they'll immediately receive an email notification with a reward code.
• Claiming Rewards: Customers can claim their rewards directly with you. As the business, you can track and redeem their rewards in the Feedbacker platform or by scanning the reward QR code, which will instantly redeem the reward code.

With Feedbacker Reviews' reward system, you can ensure customers feel appreciated for their valuable input while boosting engagement.

Feedbacker Reviews provides actionable recommendations based on AI-powered analysis, enabling you to take practical, data-driven steps to enhance customer experience, reduce churn, and drive growth.

Gen.io, our AI agent, analyzes customer feedback and generates actionable insights and recommendations for improvement. For example, if customers frequently raise concerns about cleanliness, Gen.io will highlight this and suggest specific actions, such as creating a cleaning plan, to enhance satisfaction and encourage repeat visits.

By acting on these insights, you can continuously improve the customer experience and foster long-term loyalty.

You will need to upgrade your plan or add more users to continue using the service without interruptions. For example, adding another user to the Premium Plan doubles your AI requests from 100 to 200.

Adding users may come with additional charges starting from the next billing cycle. However, you will only be charged for the remaining time in your current subscription period when you add a new user.